60 day change of mind return policy
The below policy applies to unused items wishing to be returned with 60 days of purchase. Any used items cannot be returned and any returns of that nature will be considered in accordance with our warranty policy.
WHAT can be returned?
All unused products can be returned for a refund within 60 days of purchase providing they are in their original condition and a copy of the receipt is provided. The buyer is responsible for paying any freight charges.
WHEN do items need to be returned by?
60 days from the date of purchase
WHERE do items need to be returned to?
Items purchased online or over the phone are to be returned to Heatrite, 17 DeHavilland Rd Mordialloc 3195. You should contact us by phone to obtain a Return Management Authority before posting the items back to us. Items purchased in-store should be returned to the place of purchase.
SHIPPING for returns?
Original shipping rates are non-refundable. Customer pays for return shipping. If the original purchase price included “FREE SHIPPING’, the freight charge we incurred to initially ship the item to the customer will be deducted from the refundable amount.
Credit for returns?
Either a store credit or a product refund will be issued
Instore return option?
Items can be returned ONLY to the store they were purchased from.
Packing materials?
If the item was sold in a printed box, the original packaging is required so that the item can be re-sold. If the items were sold in bubble wrap or non-printed generic boxes, any packaging is acceptable as long as the items are securely packaged so that the item is not damaged during transit
Damaged in transit, faulty or incorrect item supplied
The below policy applies to any items which are damaged by the freight company in transit, are faulty upon you receiving the item or we have accidentally shipped the incorrect item/s to you.
Damaged in transit or faulty
Please email photos of the damage/fault within 14 days of receipt of the item to [email protected] as well as your invoice number and we will either:
- Arrange for the faulty product to be exchanged at our own expense, or
- Arrange for the item to be returned to us and a full refund issued.
Incorrect item shipped
Please contact us within 14 days of receipt of your item either by emailing calling to obtain a replied paid shipping label to have the incorrect item returned to us at our expense. We will either arrange for the correct product to be shipped at our own expense or issue you with a full refund once the incorrect item has been shipped.
